:root{
  --bg:#f3f5f7;--panel:#ffffff;--panel2:#f7f9fa;--line:#e3e7eb;--line2:#d5dbe1;--text:#15202b;--muted:#5c6b78;--faint:#8a97a3;
  --accent:#0f9d6b;--accent-ink:#ffffff;--accent-soft:#e3f5ed;--blue:#2563eb;--blue-soft:#e6eefe;--amber:#b45309;--amber-soft:#fdf1dc;
  --violet:#7c3aed;--violet-soft:#f0e9fe;--red:#dc2626;--red-soft:#fde8e8;
  --b-cust:#ffffff;--b-bot:#dff6ea;--b-web:#e2ecfe;--b-phone:#eef1f4;--wall:#eceff2;--wall-dot:rgba(0,0,0,.035);
  --shadow:0 1px 2px rgba(16,24,40,.06),0 4px 16px rgba(16,24,40,.06);--r:14px;
  --font:"Inter","Hind Siliguri","Noto Sans Bengali",system-ui,-apple-system,"Segoe UI",sans-serif;
  color-scheme:light;
}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]){
  --bg:#0b1117;--panel:#111a22;--panel2:#15202a;--line:#1f2c37;--line2:#2a3a47;--text:#e7edf2;--muted:#9aabb8;--faint:#6f8290;
  --accent:#22c38e;--accent-ink:#04130d;--accent-soft:#11302a;--blue:#6ea0ff;--blue-soft:#15243d;--amber:#f5b54a;--amber-soft:#33260f;
  --violet:#b69cff;--violet-soft:#241c3d;--red:#ff6b6b;--red-soft:#3a1719;
  --b-cust:#1a2631;--b-bot:#123527;--b-web:#172a47;--b-phone:#1d2a35;--wall:#0d151c;--wall-dot:rgba(255,255,255,.03);
  --shadow:0 1px 2px rgba(0,0,0,.4),0 6px 24px rgba(0,0,0,.35);color-scheme:dark}}
:root[data-theme="dark"]{
  --bg:#0b1117;--panel:#111a22;--panel2:#15202a;--line:#1f2c37;--line2:#2a3a47;--text:#e7edf2;--muted:#9aabb8;--faint:#6f8290;
  --accent:#22c38e;--accent-ink:#04130d;--accent-soft:#11302a;--blue:#6ea0ff;--blue-soft:#15243d;--amber:#f5b54a;--amber-soft:#33260f;
  --violet:#b69cff;--violet-soft:#241c3d;--red:#ff6b6b;--red-soft:#3a1719;
  --b-cust:#1a2631;--b-bot:#123527;--b-web:#172a47;--b-phone:#1d2a35;--wall:#0d151c;--wall-dot:rgba(255,255,255,.03);
  --shadow:0 1px 2px rgba(0,0,0,.4),0 6px 24px rgba(0,0,0,.35);color-scheme:dark}
*{box-sizing:border-box}
html,body{height:100%;margin:0}
body{background:var(--bg);color:var(--text);font:15px/1.45 var(--font);-webkit-font-smoothing:antialiased;overflow:hidden}
button,input,textarea,select{font:inherit;color:inherit}
button{cursor:pointer;border:0;background:none}
:focus-visible{outline:2px solid var(--accent);outline-offset:2px;border-radius:8px}
.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}
[hidden]{display:none!important}
.spin{display:inline-block;width:14px;height:14px;border:2px solid currentColor;border-right-color:transparent;border-radius:50%;animation:sp .7s linear infinite;vertical-align:-2px}
@keyframes sp{to{transform:rotate(360deg)}}
@media (prefers-reduced-motion:reduce){*{animation-duration:.01ms!important;transition:none!important;scroll-behavior:auto!important}}

/* buttons */
.btn{display:inline-flex;align-items:center;gap:6px;height:36px;padding:0 14px;border-radius:10px;font-weight:600;font-size:14px;border:1px solid var(--line2);background:var(--panel);transition:background .15s,border-color .15s,transform .05s;white-space:nowrap}
a.btn{text-decoration:none;color:inherit}
.btn:hover{background:var(--panel2)}
.btn:active{transform:translateY(1px)}
.btn:disabled{opacity:.55;cursor:default}
.btn.primary{background:var(--accent);border-color:var(--accent);color:var(--accent-ink)}
.btn.primary:hover{filter:brightness(1.06)}
.btn.soft{background:var(--accent-soft);border-color:transparent;color:var(--accent)}
.btn.danger{color:var(--red);border-color:transparent;background:var(--red-soft)}
.btn.ghost{border-color:transparent;background:transparent}
.btn.ghost:hover{background:var(--panel2)}
.btn.sm{height:30px;padding:0 10px;font-size:13px;border-radius:8px}
.icon{width:36px;height:36px;display:inline-grid;place-items:center;border-radius:10px;color:var(--muted);flex:none}
.icon:hover{background:var(--panel2);color:var(--text)}
.icon svg{width:20px;height:20px}
.chip{height:30px;padding:0 12px;border-radius:999px;border:1px solid var(--line2);background:var(--panel);font-size:13px;font-weight:600;color:var(--muted);display:inline-flex;align-items:center;gap:6px;white-space:nowrap}
.chip[aria-pressed="true"]{background:var(--accent);border-color:var(--accent);color:var(--accent-ink)}
.chip b{font-weight:700;font-size:12px;padding:0 6px;border-radius:999px;background:var(--panel2);color:var(--muted)}
.chip[aria-pressed="true"] b{background:rgba(0,0,0,.15);color:inherit}
.seg{display:inline-flex;background:var(--panel2);border:1px solid var(--line);border-radius:11px;padding:3px;gap:2px}
.seg button{height:30px;padding:0 12px;border-radius:8px;font-size:13px;font-weight:600;color:var(--muted)}
.seg button[aria-pressed="true"]{background:var(--panel);color:var(--text);box-shadow:var(--shadow)}
.seg button.m-bot[aria-pressed="true"]{color:var(--accent)}
.seg button.m-copilot[aria-pressed="true"]{color:var(--violet)}
.seg button.m-human[aria-pressed="true"]{color:var(--amber)}
.pill{display:inline-flex;align-items:center;height:20px;padding:0 7px;border-radius:6px;font-size:11px;font-weight:700;letter-spacing:.02em}
.p-bot{background:var(--accent-soft);color:var(--accent)}.p-copilot{background:var(--violet-soft);color:var(--violet)}.p-human{background:var(--amber-soft);color:var(--amber)}
.p-draft{background:var(--blue-soft);color:var(--blue)}.p-case{background:var(--red-soft);color:var(--red)}
.p-live{background:var(--accent-soft);color:var(--accent)}.p-soon{background:var(--blue-soft);color:var(--blue)}.p-off,.p-expired{background:var(--panel2);color:var(--muted)}.p-pending{background:var(--amber-soft);color:var(--amber)}
input[type=text],input[type=password],input[type=search],input[type=datetime-local],textarea,select{background:var(--panel);border:1px solid var(--line2);border-radius:10px;padding:8px 11px;outline:none;width:100%}
input:focus,textarea:focus,select:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}
.switch{position:relative;display:inline-block;width:38px;height:22px;flex:none}
.switch input{opacity:0;width:0;height:0}
.switch span{position:absolute;inset:0;border-radius:99px;background:var(--line2);transition:.2s}
.switch span:before{content:"";position:absolute;width:16px;height:16px;left:3px;top:3px;border-radius:50%;background:#fff;transition:.2s}
.switch input:checked+span{background:var(--accent)}
.switch input:checked+span:before{transform:translateX(16px)}
.check{display:inline-flex;align-items:center;gap:8px;font-size:13px;color:var(--muted);cursor:pointer}
.check input{width:16px;height:16px;accent-color:var(--accent)}

/* login */
#login{height:100%;display:grid;place-items:center;padding:16px;background:radial-gradient(1200px 600px at 20% -10%,var(--accent-soft),transparent),var(--bg)}
.lcard{width:100%;max-width:380px;background:var(--panel);border:1px solid var(--line);border-radius:20px;padding:28px;box-shadow:var(--shadow)}
.lcard h1{font-size:22px;margin:14px 0 4px}
.lcard p{color:var(--muted);margin:0 0 20px;font-size:14px}
.lcard label{display:block;font-size:13px;font-weight:600;margin:12px 0 6px}
.lcard .btn{width:100%;justify-content:center;height:42px;margin-top:18px}
.lerr{color:var(--red);font-size:13px;min-height:18px;margin-top:10px}
.logo{width:40px;height:40px;border-radius:12px;background:linear-gradient(135deg,var(--accent),#0ea5e9);display:grid;place-items:center;color:#fff;font-weight:800;font-size:18px;flex:none}

/* shell */
#app{height:100%;display:flex;flex-direction:column}
header.top{height:60px;display:flex;align-items:center;gap:14px;padding:0 16px;background:var(--panel);border-bottom:1px solid var(--line);flex:none}
.brand{display:flex;align-items:center;gap:10px;font-weight:800;font-size:16px;white-space:nowrap}
.brand .logo{width:34px;height:34px;font-size:15px;border-radius:10px}
nav.tabs{display:flex;gap:2px;margin-left:8px}
nav.tabs button{height:36px;padding:0 14px;border-radius:10px;font-weight:600;color:var(--muted);display:inline-flex;align-items:center;gap:6px}
nav.tabs button:hover{background:var(--panel2);color:var(--text)}
nav.tabs button[aria-selected="true"]{background:var(--accent-soft);color:var(--accent)}
.badge{min-width:18px;height:18px;padding:0 5px;border-radius:99px;background:var(--red);color:#fff;font-size:11px;font-weight:700;display:inline-grid;place-items:center}
.badge:empty{display:none}
.grow{flex:1}
.live{display:inline-flex;align-items:center;gap:6px;font-size:12px;color:var(--muted);white-space:nowrap}
.live i{width:8px;height:8px;border-radius:50%;background:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}
.live.off i{background:var(--red);box-shadow:0 0 0 3px var(--red-soft)}
.gm{display:flex;align-items:center;gap:8px;font-size:12px;color:var(--muted)}
.banner{background:var(--amber-soft);color:var(--amber);font-size:13px;padding:8px 16px;border-bottom:1px solid var(--line);flex:none}
main{flex:1;min-height:0;position:relative}
.view{position:absolute;inset:0;display:none;overflow:auto}
.view.on{display:block}
#v-inbox.on{display:grid;grid-template-columns:360px minmax(0,1fr) 300px;overflow:hidden}
nav.bottom{display:none}

/* chat list */
.list{min-width:0;border-right:1px solid var(--line);background:var(--panel);display:flex;flex-direction:column;min-height:0}
.lhead{padding:12px 12px 8px;display:flex;flex-direction:column;gap:10px;border-bottom:1px solid var(--line)}
.search{position:relative}
.search svg{position:absolute;left:11px;top:50%;transform:translateY(-50%);width:17px;height:17px;color:var(--faint)}
.search input{padding-left:36px;height:40px;border-radius:12px;background:var(--panel2)}
.stats{display:flex;gap:10px;flex-wrap:wrap;font-size:12px;color:var(--muted)}
.stats b{color:var(--text);font-weight:700}
.filters{display:flex;gap:6px;overflow-x:auto;scrollbar-width:none;padding-bottom:2px}
.filters::-webkit-scrollbar{display:none}
#chats{flex:1;overflow-y:auto;min-height:0}
.chat{display:flex;gap:12px;width:100%;text-align:left;padding:11px 14px;border-bottom:1px solid var(--line);position:relative}
.chat:hover{background:var(--panel2)}
.chat[aria-current="true"]{background:var(--accent-soft)}
.chat[aria-current="true"]:before{content:"";position:absolute;left:0;top:8px;bottom:8px;width:3px;border-radius:0 3px 3px 0;background:var(--accent)}
.av{position:relative;width:44px;height:44px;border-radius:50%;display:grid;place-items:center;color:#fff;font-weight:700;font-size:15px;flex:none;overflow:hidden;background:var(--line2)}
.av img{position:absolute;inset:0;width:100%;height:100%;object-fit:cover}
.cmeta{flex:1;min-width:0}
.crow{display:flex;align-items:baseline;gap:8px}
.cname{font-weight:600;flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.chat.unread .cname{font-weight:800}
.ctime{font-size:12px;color:var(--faint);flex:none}
.chat.unread .ctime{color:var(--accent);font-weight:700}
.csub{font-size:12px;color:var(--faint)}
.cprev{display:flex;gap:6px;align-items:center;font-size:13px;color:var(--muted);margin-top:2px}
.cprev span{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.chat.unread .cprev span{color:var(--text)}
.ucount{font-style:normal;min-width:20px;height:20px;padding:0 6px;border-radius:99px;background:var(--accent);color:var(--accent-ink);font-size:11px;font-weight:800;display:inline-grid;place-items:center;flex:none}
.cpills{display:flex;gap:4px;margin-top:6px;flex-wrap:wrap}
.more{padding:12px;text-align:center}
.empty{padding:40px 20px;text-align:center;color:var(--muted);font-size:14px}
.empty .big{font-size:34px;margin-bottom:6px}
.skel{height:66px;margin:8px 12px;border-radius:12px;background:linear-gradient(90deg,var(--panel2),var(--line),var(--panel2));background-size:200% 100%;animation:sk 1.2s infinite}
@keyframes sk{to{background-position:-200% 0}}

/* conversation */
.conv{display:flex;flex-direction:column;min-width:0;min-height:0;background:var(--wall);background-image:radial-gradient(var(--wall-dot) 1px,transparent 1px);background-size:18px 18px;position:relative}
.chead{display:flex;align-items:center;gap:10px;padding:10px 14px;background:var(--panel);border-bottom:1px solid var(--line);flex:none;min-height:64px}
.chead .av{width:40px;height:40px;font-size:14px}
.who{flex:1;min-width:0}
.who b{display:block;font-size:15px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.who small{display:block;color:var(--muted);font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
#back{display:none}
#msgs{flex:1;overflow-y:auto;padding:16px 6% 8px;min-height:0;scroll-behavior:auto}
.day{align-self:center;text-align:center;margin:14px 0 8px}
.day span{display:inline-block;font-size:12px;font-weight:600;color:var(--muted);background:var(--panel);border:1px solid var(--line);padding:3px 10px;border-radius:8px}
.row{display:flex;margin:3px 0}
.row.out{justify-content:flex-end}
.b{max-width:min(620px,78%);padding:7px 10px 5px;border-radius:12px;background:var(--b-cust);box-shadow:0 1px 1px rgba(0,0,0,.06);position:relative;word-wrap:break-word;overflow-wrap:anywhere}
.row.in .b{border-top-left-radius:4px}
.row.out .b{border-top-right-radius:4px}
.b.bot{background:var(--b-bot)}.b.website{background:var(--b-web)}.b.phone{background:var(--b-phone)}
.b .who2{font-size:11px;font-weight:700;margin-bottom:2px;letter-spacing:.02em}
.b.bot .who2{color:var(--accent)}.b.website .who2{color:var(--blue)}.b.phone .who2{color:var(--muted)}
.b .txt{white-space:pre-wrap}
.b .txt a{color:var(--blue)}
.b .meta{display:flex;justify-content:flex-end;align-items:center;gap:4px;font-size:11px;color:var(--faint);margin-top:2px;float:right;margin-left:10px;position:relative;top:4px}
.b .meta:after{content:"";display:block;clear:both}
.tick{width:16px;height:11px}
.tick.read{color:#34b7f1}
.b.uns{font-style:italic;color:var(--muted);background:var(--panel2);border:1px dashed var(--line2)}
.b.del{font-style:italic;color:var(--faint)}
.b.pending{opacity:.7}
.media{display:block;margin:-3px -6px 4px;border-radius:9px;overflow:hidden;background:var(--panel2);position:relative}
.media img{display:block;max-width:min(320px,100%);max-height:380px;min-width:120px;min-height:80px;object-fit:cover;cursor:zoom-in}
.media video{display:block;max-width:100%;max-height:340px;background:#000}
.media.broken{padding:18px 14px;font-size:13px;color:var(--muted);text-align:center}
audio{display:block;width:260px;max-width:100%;height:40px;margin:2px 0}
.file{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:10px;background:var(--panel2);border:1px solid var(--line);margin-bottom:4px;text-decoration:none;color:inherit;min-width:220px}
.file .fi{width:36px;height:36px;border-radius:9px;background:var(--blue-soft);color:var(--blue);display:grid;place-items:center;font-size:11px;font-weight:800;flex:none}
.file span{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:13px}
.drafts{padding:0 6% 8px}
.draftcard{margin:8px 0 0 auto;max-width:min(620px,86%);border:1px dashed var(--violet);background:var(--violet-soft);border-radius:12px;padding:10px 12px}
.draftcard .h{font-size:11px;font-weight:700;color:var(--violet);margin-bottom:4px}
.draftcard .txt{white-space:pre-wrap}
.draftcard .acts{display:flex;gap:6px;margin-top:8px;flex-wrap:wrap}
.newpill{position:absolute;left:50%;transform:translateX(-50%);bottom:12px;background:var(--accent);color:var(--accent-ink);font-weight:700;font-size:13px;height:32px;padding:0 14px;border-radius:99px;box-shadow:var(--shadow);z-index:5}
.older{display:flex;justify-content:center;margin:4px 0 10px}
.convempty{flex:1;display:grid;place-items:center;text-align:center;color:var(--muted);padding:20px}
.convempty .big{font-size:48px;margin-bottom:8px}

/* composer */
.composer{background:var(--panel);border-top:1px solid var(--line);padding:10px 12px 12px;flex:none;position:relative}
.dropzone{position:absolute;inset:0;background:var(--accent-soft);border:2px dashed var(--accent);color:var(--accent);font-weight:700;display:grid;place-items:center;z-index:6;border-radius:12px}
.attach-strip{display:flex;gap:8px;overflow-x:auto;padding-bottom:8px}
.att{position:relative;width:74px;height:74px;border-radius:10px;overflow:hidden;background:var(--panel2);border:1px solid var(--line);flex:none;display:grid;place-items:center;font-size:11px;font-weight:700;color:var(--muted);text-align:center;padding:4px}
.att img{position:absolute;inset:0;width:100%;height:100%;object-fit:cover}
.att button{position:absolute;top:3px;right:3px;width:22px;height:22px;border-radius:50%;background:rgba(0,0,0,.6);color:#fff;font-size:13px;line-height:1;z-index:1}
.cbox{display:flex;align-items:flex-end;gap:6px;background:var(--panel2);border:1px solid var(--line2);border-radius:14px;padding:4px 4px 4px 6px}
.cbox:focus-within{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}
.cbox textarea:focus-visible{outline:none}
.cbox textarea{border:0;background:transparent;box-shadow:none!important;resize:none;min-height:40px;max-height:220px;padding:9px 4px;font-size:15.5px;line-height:1.45}
.send{height:40px;width:44px;border-radius:11px;background:var(--accent);color:var(--accent-ink);display:grid;place-items:center;flex:none}
.send:disabled{opacity:.5}
.send svg{width:20px;height:20px}
.ctools{display:flex;align-items:center;gap:8px;margin-top:8px;flex-wrap:wrap}
.ctools .hint{flex:1;min-width:160px;height:32px;font-size:13px;padding:5px 10px}
.ctools .opts{display:flex;gap:14px;flex-wrap:wrap}
.kbd{font-size:11px;color:var(--faint)}

/* info panel */
.info{border-left:1px solid var(--line);background:var(--panel);overflow-y:auto;padding:14px;min-height:0}
.card{border:1px solid var(--line);border-radius:var(--r);padding:14px;margin-bottom:12px;background:var(--panel)}
.card h4{margin:0 0 10px;font-size:12px;letter-spacing:.06em;text-transform:uppercase;color:var(--muted)}
.prof{text-align:center;padding:6px 0 4px}
.prof .av{width:72px;height:72px;font-size:24px;margin:0 auto 10px}
.prof b{display:block;font-size:17px}
.prof small{color:var(--muted)}
.prof .acts{display:flex;gap:6px;justify-content:center;margin-top:12px;flex-wrap:wrap}
.kv{display:flex;justify-content:space-between;gap:10px;font-size:13px;padding:5px 0;border-bottom:1px solid var(--line)}
.kv:last-child{border-bottom:0}
.kv span:first-child{color:var(--muted)}
.kv span:last-child{text-align:right}
.case{padding:10px 0;border-bottom:1px solid var(--line);font-size:13px}
.case:last-child{border-bottom:0}
.case .r{font-size:11px;font-weight:700;color:var(--amber);margin-bottom:3px;text-transform:uppercase;letter-spacing:.03em}
.case .btn{margin-top:8px}
.help{font-size:13px;color:var(--muted)}
.gallery{display:grid;grid-template-columns:repeat(3,1fr);gap:4px}
.gallery img{width:100%;aspect-ratio:1;object-fit:cover;border-radius:8px;cursor:zoom-in;background:var(--panel2)}

/* lightbox */
#lb{position:fixed;inset:0;background:rgba(5,10,14,.92);z-index:50;display:flex;flex-direction:column}
#lb .lbtop{display:flex;justify-content:flex-end;gap:6px;padding:10px}
#lb .lbtop .icon{color:#fff}
#lb .lbtop .icon:hover{background:rgba(255,255,255,.12)}
#lb .lbimg{flex:1;display:grid;place-items:center;overflow:auto;padding:0 50px 20px}
#lb img{max-width:100%;max-height:100%;object-fit:contain;cursor:zoom-in;border-radius:6px}
#lb img.full{max-width:none;max-height:none;cursor:zoom-out}
#lb .nav{position:absolute;top:50%;transform:translateY(-50%);width:44px;height:44px;border-radius:50%;background:rgba(255,255,255,.12);color:#fff;font-size:22px}
#lb .prev{left:10px}#lb .next{right:10px}

/* toast */
#toast{position:fixed;left:50%;top:70px;transform:translate(-50%,-12px);background:var(--text);color:var(--bg);padding:10px 16px;border-radius:12px;font-size:14px;font-weight:600;opacity:0;pointer-events:none;transition:.2s;z-index:60;max-width:calc(100% - 32px);box-shadow:var(--shadow)}
#toast.show{opacity:1;transform:translate(-50%,0)}

/* other views */
.page{max-width:1180px;margin:0 auto;padding:22px 16px 90px}
.page h2{font-size:22px;margin:0 0 4px}
.page .lead{color:var(--muted);margin:0 0 18px}
.bar{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-bottom:12px}
.bar .grow{min-width:180px}
.sheet{overflow:auto;border:1px solid var(--line);border-radius:var(--r);background:var(--panel);max-height:calc(100vh - 260px)}
.sheet table{border-collapse:collapse;width:100%;font-size:13px}
.sheet th{position:sticky;top:0;background:var(--panel2);text-align:left;font-size:12px;color:var(--muted);font-weight:700;padding:9px 10px;border-bottom:1px solid var(--line);white-space:nowrap;cursor:pointer;z-index:1}
.sheet td{padding:6px 8px;border-bottom:1px solid var(--line);vertical-align:top}
.sheet tr.dirty td{background:var(--amber-soft)}
.sheet textarea,.sheet select,.sheet input{font-size:13px;padding:6px 8px;border-radius:8px}
.sheet textarea{resize:vertical;min-width:140px}
.grid2{display:grid;grid-template-columns:minmax(0,420px) minmax(0,1fr);gap:18px;align-items:start}
.form label{display:block;font-size:13px;font-weight:600;margin:12px 0 6px}
.form .row2{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:12px;margin-bottom:22px}
.ocard{border:1px solid var(--line);background:var(--panel);border-radius:var(--r);padding:14px;display:flex;flex-direction:column;gap:6px}
.ocard h3{margin:4px 0 0;font-size:15px}
.ocard .bd{font-size:13px;color:var(--muted);white-space:pre-wrap;max-height:120px;overflow:auto}
.ocard .acts{display:flex;gap:6px;flex-wrap:wrap;margin-top:6px}
.cd{font-size:20px;font-weight:800;font-variant-numeric:tabular-nums}
.cd small{display:block;font-size:12px;font-weight:500;color:var(--muted)}
.pbar{height:6px;background:var(--panel2);border-radius:99px;overflow:hidden}
.pbar i{display:block;height:100%;background:var(--accent)}
.kpis{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin-bottom:18px}
.kpi{border:1px solid var(--line);background:var(--panel);border-radius:var(--r);padding:14px}
.kpi b{display:block;font-size:26px}
.kpi span{font-size:13px;color:var(--muted)}
.lq{border:1px solid var(--line);background:var(--panel);border-radius:var(--r);padding:14px;margin-bottom:12px}
.lq p{margin:0 0 6px;font-size:12px;font-weight:700;color:var(--muted);text-transform:uppercase;letter-spacing:.04em}
h3.sec{font-size:15px;margin:22px 0 10px}

/* responsive */
@media (max-width:1180px){#v-inbox.on{grid-template-columns:330px minmax(0,1fr)}.info{display:none}.info.show{display:block;position:absolute;right:0;top:0;bottom:0;width:320px;z-index:8;box-shadow:var(--shadow)}}
@media (max-width:860px){
  header.top{height:56px;gap:8px;padding:0 10px}
  nav.tabs,.gm .lbl,.live span{display:none}
  .brand span{display:none}
  #v-inbox.on{grid-template-columns:1fr}
  .conv{display:none}
  body.inchat .list{display:none}
  body.inchat .conv{display:flex}
  #back{display:inline-grid}
  #msgs{padding:12px 10px 6px}
  .drafts{padding:0 10px 6px}
  .b{max-width:86%}
  nav.bottom{display:flex;position:fixed;left:0;right:0;bottom:0;height:62px;background:var(--panel);border-top:1px solid var(--line);z-index:20;padding-bottom:env(safe-area-inset-bottom)}
  nav.bottom button{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:2px;font-size:11px;font-weight:600;color:var(--muted);position:relative}
  nav.bottom button i{font-style:normal;font-size:19px}
  nav.bottom button[aria-selected="true"]{color:var(--accent)}
  nav.bottom .badge{position:absolute;top:6px;left:calc(50% + 6px)}
  main{margin-bottom:62px}
  body.inchat main{margin-bottom:0}
  body.inchat nav.bottom{display:none}
  .grid2{grid-template-columns:1fr}
  .kpis{grid-template-columns:1fr 1fr 1fr}
  .ctools .opts{gap:10px}
  .seg button{padding:0 9px}
  .chead{flex-wrap:wrap;row-gap:8px;padding:8px 10px}
  .chead .seg{order:9;width:100%;display:flex}
  .chead .seg button{flex:1}
  .ctools .hint{min-width:0}
  .ctools .opts{width:100%;gap:6px 14px}
  .ctools .check{font-size:12px}
  .sheet{max-height:none}
}
@media (max-width:480px){.kpis{grid-template-columns:1fr}.form .row2{grid-template-columns:1fr}.chead .hide-sm{display:none}}